Question 1

What time is check-in and check-out?

Accepted Answer

Check-in begins at 4:00 PM, and check-out is by 11:00 AM unless otherwise arranged. This allows our housekeeping team enough time to prepare each home for arriving guests.

Question 2

How will I receive my check-in information?

Accepted Answer

Your check-in instructions, including the property's address, door code, and important arrival information, will be emailed before your stay. All homes offer convenient self check-in.

Question 3

Do I need to visit an office to check in?

Accepted Answer

No. All of our vacation rentals offer self check-in, allowing you to arrive at your convenience after check-in time.

Question 4

Are linens and towels provided?

Accepted Answer

Yes! Fresh bed linens, bath towels, and kitchen towels are provided for your stay. We also provide starter supplies such as toilet paper, paper towels, dish soap, hand soap, and trash bags to get you started. If you need anything beyond what is supplied, you can visit Family Dollar or Dollar General down the road in Terra Alta or Walmart in Oakland.

Question 5

Do the homes have Wi-Fi?

Accepted Answer

Yes. All of our vacation rentals include Wi-Fi, making it easy to stay connected whether you're working remotely or streaming your favorite shows.

Question 6

Are the kitchens fully equipped?

Accepted Answer

Yes. Each home includes a fully equipped kitchen with cookware, dishes, utensils, coffee maker, microwave, refrigerator, and other essentials needed to prepare meals.

Question 7

Are pets allowed?

Accepted Answer

Many of our vacation rentals welcome dogs, while others are pet-free. Please check the individual property listing for pet policies before booking.

Question 8

Is there a pet fee?

Accepted Answer

Pet fees vary by property. Any applicable pet fee will be shown during the booking process.

Question 9

Are there places to walk my dog?

Accepted Answer

Absolutely! Alpine Lake Resort features quiet roads, walking trails, and a dog park, making it a wonderful destination for guests traveling with dogs.

Question 10

Do guests have access to Alpine Lake Resort amenities?

Accepted Answer

Yes! Guests staying in our vacation rentals enjoy access to many of Alpine Lake Resort's amenities, including the private beach, indoor pool, fitness center, golf course, hiking trails, pickleball courts, tennis courts, basketball courts, and more.

Question 11

How close are the homes to the lake?

Accepted Answer

Each property is different. Many homes are just a short walk or drive from the lake, beach, golf course, and other resort amenities. Individual listing pages include more specific location details.

Question 12

Do I need four-wheel drive in the winter?

Accepted Answer

Winter weather in the mountains can change quickly. Four-wheel drive or all-wheel drive is strongly recommended during snowy or icy conditions. If you encounter an issue during your stay and need recovery, there are two local options for recovery vehicles.

Question 13

Are the roads plowed?

Accepted Answer

Yes. Resort roads are maintained during winter weather, but snowfall can be significant. Please allow extra travel time and drive carefully. While roads are plowed in the resort, they are not treated. Hills and turns can be very slick. Please use caution.

Question 14

How far is Deep Creek Lake?

Accepted Answer

Deep Creek Lake is approximately 30–35 minutes from Alpine Lake Resort.

Question 15

How far is Wisp Resort?

Accepted Answer

Wisp Resort is about 35 minutes away, making Alpine Lake a great place to stay for skiing, snowboarding, mountain biking, and other outdoor adventures.

Question 16

How far are Thomas and Davis?

Accepted Answer

The mountain towns of Thomas and Davis are approximately one hour away and are perfect for a scenic day trip filled with hiking, waterfalls, local restaurants, shopping, art galleries, and live music.

Question 17

How far is West Virginia University?

Accepted Answer

Morgantown and West Virginia University are about one hour from Alpine Lake Resort, making our vacation rentals a peaceful alternative to hotels during football games, graduations, weddings, Parents' Weekend, and other campus events.

Question 18

Why should I book directly through Stay Alpine Lake?

Accepted Answer

Booking directly means you'll receive the best available rates, avoid many third-party service fees, and communicate directly with our local team. We're here to help before, during, and after your stay.

Question 19

What is your cancellation policy?

Accepted Answer

Cancellation policies vary depending on the property and booking details. Please review the cancellation policy shown during the booking process before confirming your reservation.

Question 20

Who do I contact if I have a question during my stay?

Accepted Answer

Our local team is here to help! If you have questions before or during your stay, simply reach out using the contact information provided in your confirmation email.

Plan Your Stay

Frequently Asked Questions